Raise The Bar

Privacy Policy

Last updated: January 2024

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as when you create an account, subscribe to our newsletter, or contact us for support. This may include:

  • Name and contact information (email address, phone number)
  • Business information (company name, industry, role)
  • Account credentials and preferences
  • Payment information (processed securely through third-party providers)
  • Communications with our support team

Usage Information

We automatically collect certain information about your use of our services, including:

  • Device information (IP address, browser type, operating system)
  • Usage patterns and feature interactions
  • Performance data and error reports
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Communicate with you about products, services, and events
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions
  • Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access: You can request access to your personal information
  • Correction: You can request correction of inaccurate information
  • Deletion: You can request deletion of your personal information
  • Portability: You can request a copy of your data in a structured format
  • Opt-out: You can opt out of marketing communications

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. These technologies help us:

  • Remember your preferences and settings
  • Analyze site traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve our services and user experience

You can control cookies through your browser settings, but disabling cookies may affect the functionality of our services.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Raise The Bar Hospitality Pty Ltd

Email: privacy@raisethebar.com.au

Phone: +61 2 1234 5678

Raise The Bar Hospitality Pty Ltd
123 Business Street
Sydney, NSW 2000
Australia

11. Regulatory Compliance

We comply with applicable data protection regulations, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 and the General Data Protection Regulation (GDPR) where applicable.

If you have a complaint about how we handle your personal information, you can contact us directly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).