Privacy Policy
Last updated: March 10, 2025
1. Introduction
Raise The Bar Hospitality Pty Ltd ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal and business data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hospitality management platform and related services (the "Service").
By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide, including:
- Name, email address, and phone number
- Business name and address
- Job title and role within your organization
- Payment and billing information
- Profile information and preferences
- Communication preferences
2.2 Business and Venue Data
We collect business data you upload or integrate with our Service:
- Sales data and transaction records
- Inventory and stock information
- Labor and staffing data
- Menu items and pricing information
- Customer analytics and demographics
- Financial reports and profit/loss data
- Supplier and vendor information
- Recipe and cost data
2.3 Technical Information
We automatically collect technical information when you use our Service:
- IP address and device identifiers
- Browser type and version
- Operating system and device information
- Usage patterns and feature interactions
- Log files and error reports
- Cookies and similar tracking technologies
- Location data (if enabled)
2.4 Third-Party Integrations
When you connect third-party services, we may collect:
- Data from POS systems and payment processors
- Accounting software information
- Social media analytics
- Marketing platform data
- API access tokens and authentication data
3. How We Use Your Information
We use the collected information for the following purposes:
Service Provision
- • Provide and maintain our Service
- • Process your business data and generate analytics
- • Enable integrations with third-party services
- • Provide customer support
Analytics & Improvement
- • Analyze usage patterns and trends
- • Improve our Service and develop new features
- • Create aggregated industry benchmarks
- • Conduct research and development
Security & Compliance
- • Detect and prevent fraud
- • Ensure platform security
- • Comply with legal obligations
- • Enforce our Terms of Service
Communication
- • Send service updates and notifications
- • Provide technical support
- • Send marketing communications (with consent)
- • Process billing and payments
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We share data with trusted third-party service providers who assist in operating our Service, including cloud hosting, payment processing, and customer support platforms.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of others.
Aggregated Data
We may share aggregated, anonymized data that cannot identify you or your business for industry research and benchmarking purposes.
With Your Consent
We may share information with your explicit consent for specific purposes not covered above.
5. Data Security
We implement comprehensive security measures to protect your information against unauthorized access, alteration, disclosure, or destruction:
Technical Safeguards
- • End-to-end encryption for data in transit and at rest
- • Multi-factor authentication and access controls
- • Regular security audits and penetration testing
- • Secure cloud infrastructure with industry-leading providers
- • Automated backup and disaster recovery systems
- • Network monitoring and intrusion detection
Administrative Safeguards
- • Employee background checks and security training
- • Principle of least privilege access
- • Regular security policy updates
- • Incident response procedures
- • Third-party vendor security assessments
While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry best practices.
6. Data Retention
We retain your information for different periods based on the type of data and purpose:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Duration of account + 7 years | Legal compliance, tax records |
| Business Data | Duration of subscription + 90 days | Service provision, data recovery |
| Usage Analytics | 2 years | Service improvement |
| Marketing Data | Until consent withdrawn | Marketing communications |
| Support Records | 3 years | Customer service, quality assurance |
We may retain certain information longer if required by law or for legitimate business purposes. When data is no longer needed, we securely delete or anonymize it.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access & Portability
- • Request copies of your personal data
- • Export your business data
- • Receive data in a portable format
Correction & Updates
- • Correct inaccurate information
- • Update your profile and preferences
- • Complete incomplete data
Deletion & Erasure
- • Request deletion of personal data
- • Close your account
- • Remove specific data categories
Control & Consent
- • Withdraw consent for processing
- • Opt-out of marketing communications
- • Restrict certain data processing
How to Exercise Your Rights
To exercise any of these rights, please contact us at hello@raisethebar.com or use the privacy controls in your account settings. We will respond to your request within 30 days and may require identity verification for security purposes.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze usage:
Essential Cookies
Required for basic functionality, authentication, and security.
Analytics Cookies
Help us understand how you use our Service to improve performance.
Preference Cookies
Remember your settings and preferences for a personalized experience.
Marketing Cookies
Used to deliver relevant advertisements and measure campaign effectiveness.
You can control cookie preferences through your browser settings or our cookie consent manager. Disabling certain cookies may affect Service functionality.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by relevant authorities
- Adequacy decisions for countries with equivalent protection
- Certification schemes and codes of conduct
- Your explicit consent where required
10. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
- Email notification to your registered address
- Prominent notice on our website and Service
- In-app notifications
- Updated "Last Modified" date at the top of this policy
Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
General Privacy Inquiries
Email: hello@raisethebar.com
Data Protection Officer
Email: hello@raisethebar.com
Response time: Within 48 hours
Raise The Bar Hospitality Pty Ltd
123 Business Street
Sydney, NSW 2000
Australia
13. Regulatory Compliance
We comply with applicable privacy laws and regulations, including:
- Australian Privacy Principles (APPs) under the Privacy Act 1988
- Other applicable regional privacy laws
If you believe we have not complied with applicable privacy laws, you may lodge a complaint with the relevant supervisory authority in your jurisdiction.