Terms of Service

Raise The Bar provides a software platform that enables hospitality venue staff to report operational issues via WhatsApp and in-app messaging, and enables venue managers to track, assign, and resolve those issues. The Service includes AI-assisted task generation, shift summaries, manager dashboards, and related features.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice where practicable. We are not liable to you or any third party for any modification, suspension, or discontinuance.

2.1 Registration

To use the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep that information up to date.

2.2 Account security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at hello@raisethebar.app if you suspect any unauthorised access to your account.

2.3 Venue accounts

Each subscription is associated with one venue. The venue owner or administrator is responsible for managing user access within that venue, including adding and removing staff members. Administrators are responsible for ensuring their users comply with these Terms.

3.1 Subscription plans

Access to the Service requires an active paid subscription. Subscription fees are charged per venue per month (or per year, if an annual plan is selected). All prices are in Australian dollars (AUD) and are exclusive of GST unless stated otherwise.

3.2 Free trial

We may offer a free trial period for new accounts. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial ends. No charge will be made during the trial period.

3.3 Billing

Subscriptions are billed in advance on a monthly or annual basis. Payments are processed by Stripe. By providing payment details, you authorise us to charge the applicable subscription fees on a recurring basis until you cancel.

3.4 Price changes

We may change subscription pricing with at least 30 days' written notice. Continued use of the Service after the new pricing takes effect constitutes acceptance of the new fees.

3.5 Cancellation and refunds

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partially used billing periods, except where required by Australian Consumer Law.

You agree not to use the Service to:

• •Violate any applicable law, regulation, or third-party rights
• •Submit false, misleading, or fraudulent issue reports
• •Harass, threaten, or harm any individual
• •Transmit malicious code, viruses, or disruptive content
• •Attempt to gain unauthorised access to the Service or its infrastructure
• •Reverse engineer, decompile, or extract source code from the Service
• •Use the Service to build a competing product or service
• •Resell or sublicense access to the Service without our written consent
• •Interfere with the integrity or performance of the Service

We reserve the right to suspend or terminate accounts that violate this section without notice.

5.1 Ownership

You retain ownership of all content you submit to the Service, including issue reports, photos, comments, and debrief notes ("Your Content").

5.2 Licence to us

By submitting content to the Service, you grant Raise The Bar a non-exclusive, worldwide, royalty-free licence to use, store, process, and display Your Content solely for the purpose of providing and improving the Service. We do not use Your Content to train AI models or share it with third parties except as described in our Privacy Policy.

5.3 Responsibility for content

You are solely responsible for Your Content and for ensuring it does not violate any applicable laws or third-party rights. We do not routinely monitor content but reserve the right to remove content that violates these Terms.

The Service, including its software, design, trademarks, and all related intellectual property, is owned by Raise The Bar or its licensors. Nothing in these Terms transfers ownership of any intellectual property to you.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable licence to access and use the Service for your internal business operations during the term of your subscription.

The Service integrates with third-party platforms including WhatsApp (via Twilio), Anthropic (Claude AI), Stripe, and others. Your use of those services is subject to their respective terms and policies. Raise The Bar is not responsible for the availability, accuracy, or practices of third-party services.

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Raise The Bar makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. AI-generated content (including task suggestions and summaries) is provided for informational purposes only and should not be relied upon without human review.

To the maximum extent permitted by Australian law, Raise The Bar's total liability to you for any claim arising out of or relating to these Terms or the Service is limited to the amount you paid to us in the 12 months preceding the claim.

In no event will Raise The Bar be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability that cannot be excluded under Australian Consumer Law, including guarantees relating to services.

You agree to indemnify and hold harmless Raise The Bar and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party rights.

11.1 By you

You may terminate your account at any time by cancelling your subscription and contacting us to delete your account.

11.2 By us

We may suspend or terminate your access to the Service immediately if: (a) you materially breach these Terms; (b) we are required to do so by law; or (c) your account is subject to fraudulent or abusive activity.

11.3 Effect of termination

Upon termination, your right to access the Service ceases immediately. We will retain your data for 30 days after termination, during which you may request an export. After that period, your data will be deleted in accordance with our Privacy Policy.

These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales for any dispute arising out of or relating to these Terms or the Service.

Before initiating formal proceedings, you agree to contact us at hello@raisethebar.app and attempt to resolve any dispute in good faith within 30 days.

We may update these Terms from time to time. If we make material changes, we will notify you by email or via an in-app notice at least 14 days before the changes take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

We encourage you to review these Terms periodically. The "Last updated" date at the top of this page indicates when the Terms were most recently revised.

• •Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Raise The Bar regarding the Service.
• •Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.
• •No waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
• •Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights freely.
• •Force majeure: We are not liable for delays or failures caused by circumstances beyond our reasonable control.

For questions about these Terms: